Countries / Territories

Uganda: export development of IT and IT enabled services


    Over the last 5 years, the ICT Sector in Uganda has been growing at an average rate of 19.7% per annum resulting in an average contribution to GDP of 2.5%. The sector employs about 1.3 million people directly and indirectly. The ICT sector is one of the most competitive and fastest growing sectors in the country, largely driven by the telecommunications subsector. Both as a sector and as an enabler for other sectors, the growing use of ICTs in Uganda has created widespread demand for IT products and services, as well as IT enabled services (ITES).

    Ugandan Ministry of Information and Communications Technology (ICT), in collaboration with stakeholders in the public and private sector, has developed a five-year sector Strategy and Investment Plan (ICT-SIP). It aims to achieve, among others, an average ICT GDP growth annually to 20% and improved access to high speed broadband services to facilitate communication, economic activities and service delivery in Uganda.

    Uganda’s ITES market is expected to grow by 70% between 2013 and 2020, supported by the country’s favourable time zones and large pool of skilled, inexpensive labour. There are a reasonably high number of undergraduates and graduates coming out of the local institutions each year (2400) with an IT background, and more with skills applicable to ITES. As a result, Uganda has a good level of entry-level skills in IT and abundant resources for business process outsourcing.

    Together with the country’s liberal business environment, the sector’s growth and competitiveness has already attracted global players such as Microsoft, Cisco, Samsung, and TechnoBrain all of which have set up operations in Uganda and operate alongside growing local enterprises with some international experience. Ugandan SMEs in the IT&ITES sectors have potential to grow and further internationalise.


    The NTF IV Uganda aims at strengthening SMEs, and it seeks to influence policy makers and regulators, Trade and Investment Support Institutions and private trade/business support providers, as well as international private sector market partners in creating a supportive environment for enterprises in IT and IT enabled services sector.

    The intermediary outcomes of NTF IV are as follow:

    • Policy makers and regulators monitor and coordinate the implementation of the endorsed Sector Export Plan and Country Marketing Plan in the IT&ITES sector.
    • TISIs (ATIS, ICTAU, and UBPOA) extend and improve their export-related services for IT&ITES businesses.
    • SME and start-up company owners/managers implement business decisions that raise their competitiveness.
    • Beneficiary companies and supported private sector associations develop international linkages and build partnerships.


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