During 2007 ITC increased the overall delivery of its technical cooperation activities, including client-oriented and change management initiatives, by 14%. It was a year of refocusing, realignment and reform for the organization. The outcome was greater impact in service delivery during the year, together with a much stronger platform for sustainable growth. The more targeted and active operations are in line with ITC’s focus on “Export Impact for Good”.

ITC moved from transition to a full change management process during the year aimed at making the organization more responsive and impact-oriented. Change was implemented across the organization with key reform measures initiated in the areas of human resources, results-based management, needs assessments, corporate planning and resource mobilization.