Introduction
 Who is the Guide for?   |   Objective of the Guide?   |   How to use this Guide? 
Defining Your Business
 Understanding Your Market   |   Assessing Your Institution   |   Defining Your Strategies 
Managing Your Institution
 Business Planning   |   Implementing: Key Areas   |   Controlling 
Delivering Your Programmes
 Programme Planning   |   Delivering Key Areas   |   Evaluating 
CD Map
Useful links
Worksheets

Welcome to
the Institution Manager's Briefcase

This is an online guide for improving the management of business support and training institutions.

Management means

  • Planning,
  • Implementing,
  • Controlling and
  • Improving the operations of your institution.

You will find explanations, examples, tips and worksheets for each topic explaining the three main areas of concern: "Defining your Business", "Managing your Institution" and "Delivering your Programmes".
Printable version
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