Key Implementation Issues

After having gone through the business definition and planning exercise, the institution management is responsible for ensuring that the plans are implemented in an efficient (optimum resource use) and effective (achieving the set objectives) way.

In this Guide we have chosen some topics that we found especially interesting for the management of business support and training institutions:

• Intellectual Property: ensuring that information and know-how, very important competitive resources for service providers, are available to the institution and protected from mis-use
• Internet Marketing: ensuring that new ways of promoting and delivering the institution's services are available and performing
• Quality & Accreditation: ensuring that the operations and services of the institution meet their client's and stakeholder's needs
• Partnership Agreements: ensuring that partnerships are realised to increase efficiency and effectiveness of the institution's operations
• Human Resources: ensuring that key human resources are available and performing

Financial Management is one of the core topics for every institution and we did include it prominently in the planning chapters but found that the implementation depended extensively on the legal regulations, accounting standards, institutional framework , etc. prevailing in a country or locally. Therefore, it is not included in this sectio of the Guide