Which instruments are used for the internal evaluation?
- A Quality Management System that automatically includes review and improvement mechanisms
- Analysis of financial statements
(Budget vs. income statement, cash-flow forescast vs. cash-flow statement, balance sheet forecast vs. balance sheet, development of ratios) - Analysis of client feed-back
- Analysis of employee feed-back
- Evaluation checklists
The process of internal evaluation should be repeated on a regular basis and actively incorporate lessons learned with the objective to continuously improve your institution.
The evaluation of the institution's programmes and services is explained under the section on "Delivering Your Programmes" - "Evaluating".
