Definition

Evaluation is an assessment, as systematic as possible, of an activity, project, programme, strategy, policy, topic, theme, sector, operational area, institutional performance, etc. It focuses on expected and achieved accomplishments , examining the results chain, processes, contextual factors and causality, in order to understand achievements, learn lessons and then share good practice across the organisation. It aims at determining the relevance, impact, effectiveness, efficiency and sustainability of ITC’s programme of work, to help achieve greater value for ITC clients and fulfil ITC’s mission.


Purposes

1. Play a critical and credible role in supporting accountability,
   
2. Contribute to building knowledge and to organizational learning and,
   
3. Promote the work carried out by the ITC.
   

	Transparency
	Impartiality
	Feasibility - realistic, prudent, diplomatic, and frugal
	Ethics
	Quality
	Creativity

	Relevance
	Performance: can be understood as “are we doing it right?” The analysis of the performance looks at the progress being made by the project, programme according to criteria, standards or performance indicators, and in relation to its overall objectives and/or project purposes. Two criteria are commonly used to assess the performance of a project/programme: Effectiveness’ assesses if the programme/project is achieving satisfactory progress toward its stated objectives / desired results, taking into account their relative importance. In this context, it is equally important to examine if changes would have occurred, regardless of the implementation of the project or programme. Efficiency’ examines the extent to which the approved goals, targets and outputs have been achieved within agreed or cost levels.
	Effects‘: 'Impact’: is considered as the follow on stage after the ITC intervention or support. Often ITC is creating capacity or capability. It is therefore critical that once capacity is created in an enterprise, an institution or an individual, that this is converted into action andimprovements. The achievement of ‘impact’ is the critical test for ITC’s work. This approach will require ITC to develop a process that is able to monitor impact, i.e. the progress made, within a defined period, by an enterprise, an institution or an individual after receiving ITC’s support. ‘Sustainability’ is the extent to which the organisational changes generated by ITC’s intervention are maintained over a longer period. This requires the recommended actions to be established within the resource capacity of the organisations being supported. There are different aspects of sustainability, including financial sustainability, institutional sustainability, and technological sustainability. These different aspects have to be assessed when looking at the sustainability of an intervention