Reprint of the 2000 edition - study focusing on back office operations (distance delivery of range of non-core service functions), as a way of doing business that offers significant business opportunities for governments and service firms in developing and transitional economies - explains phenomenon and types of back office operations; how to determine back office operations as a deliberate development strategy; delineates structure for a back office promotional initiative and addresses competitiveness issues; outlines how to attract foreign investors or clients for local suppliers; gives examples of strategies that various countries have used to develop back office capabilities.

Keyword(s) : Developing countries, Economies in transition, Foreign Investment, Services