Why
Quality has been universally recognized as one of the key strategic elements of product competitiveness in both domestic and international markets, along with price and delivery factors. Quality is the pre-requisite for successful market access and for achieving continued customer satisfaction.
The Standards and Quality Management programme addresses the quality related needs of exporters in developing countries and economies in transition and concentrates on institutional and capacity development in the export quality management field.
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How
The programme achieves its objectives through a variety of products and tools. They are provided directly to interested parties in developing countries and economies in transition or in the context of projects implemented by ITC.
It provides, overall, the following services:
Diagnosis/Road Map for SQAM infrastructure at national level
Capacity building of organizations dealing with SQAM
Replies to technical enquiries (referral service)
It provides, overall, the following tools:
National adaptation of
Export Quality Management: An Answer Book for Small and
Medium-sized Exporters
Training packs on TBT/SPS (Technical Barriers to Trade and Sanitary and Phytosanitary Measures)
ISO 9001 Fitness Checker
Information about Standards, Quality Management and related issues is provided through publications.
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