Services 

Technology has created a proliferation of new opportunities, particularly for SMEs in the service sector. For many firms, has removed two major barriers to trade: the need to travel for business development and the need to establish global credibility.

Many services can now be marketed and delivered online by micro-enterprises in developing countries. Small exporters in developing countries can gain a competitive edge using information and communication technologies.

Click here for an examination of the implications of e-trade on services exporting (Trade in Services web site).

Click here for ITC's Trade in Services homepage

Click here for the article 'E-Trade for Service Firms' (From ITC's Trade in Services Section, may 04)

Related Links
	International Trade Forum Articles  'Tips for Service Firms: Using the Internet for Service Exporting' 'Back Office Operations'
	ITC at WSIS Presentations, speeches and programme of the ITC/seco Workshop 'e-Opportunities For Business'
	Books
	Offshore Back Office Operations: Supplying Support Services to Global Markets Reprint of the 2000 edition - study focusing on back office operations (distance delivery of range of non-core service functions), as a way of doing business that offers significant business opportunities for governments and service firms in developing and transitional economies. Explains phenomenon and types of back office operations; how to determine back office operations as a deliberate development strategy; delineates structure for a back office promotional initiative and addresses competitiveness issues; outlines how to attract foreign investors or clients for local suppliers. Gives examples of strategies that various countries have used to develop back office capabilities.