Parties can often best resolve business disputes with the assistance of a neutral third party, the conciliator. The conciliator does not impose a decision on the parties. The conciliator's role is to facilitate discussions between the parties by, identifying and clarifying the issues in dispute and assisting to resolve the dispute by exploring alternatives and searching for solutions. If it is not possible to resolve all issues between the parties the conciliator may be able to assist in narrowing or defining the issues in dispute. The aim of the conciliation is to reduce adversity and to achieve a timely and cost effective solution for the parties. 

Parties may agree to conciliation at any stage of a dispute, irrespective of whether litigation proceedings have commenced. These guidelines may be invoked by the parties referring the dispute to ACDC either voluntarily by the parties, by Court order or as a consequence of an ACDC conciliation clause in the contract which governs the subject of the dispute. If the parties to a dispute invoke these guidelines by any of the above means they will be deemed to have agreed to be bound by the terms and conditions of these guidelines and they shall fully co-operate in the conciliation process. 

In the event that there is any conflict or inconsistency between the Conciliation Appointment Agreement and these guidelines; 

(a) the guidelines shall prevail if the conflict or inconsistency relates to any matter set out in clauses 4(6), 9, 12 or 13 herein; 

(b) otherwise the Conciliation Appointment Agreement shall prevail. 

Conciliation can be used prior to, or in conjunction with, other forms of dispute resolution such as expert appraisal, expert determination, arbitration and litigation. Conciliation can be a stronger form of intervention than mediation as the conciliator is able to conduct his or her own investigations and state his or her views on the issues in dispute to the parties. 

For more information about Commercial Conciliation or other ACDC dispute resolution methods, please ring ACDC on (02) 9267-1000. 

PROCEDURES 

Notification of Parties to the Dispute 

(a) If these guidelines have been invoked by referring the dispute to ACDC the party (or parties) who alleges it has suffered some loss or damage, or is otherwise aggrieved, shall give written notice to the other party (or parties) setting out the nature of the dispute, how the dispute arose and the solution it seeks to the dispute (the "Notice of Dispute"). 

(b) Within seven (7) days of receipt of the Notice of Dispute, the parties to the dispute must take reasonable steps to confer and try to resolve the dispute. 

(c) If the dispute is not resolved within seven (7) days of receipt of the Notice of Dispute, or within such further period as the parties agree, then the parties, or any one of the parties, shall notify ACDC that the dispute has not been resolved and that the dispute is to be referred to conciliation. At the same time each party shall pay half (or such other proportion as may be agreed by the parties and ACDC) of the ACDC registration fee set out in clause 13 and provide ACDC with a brief statement of the key facts and issues that each considers will arise in the conciliation. 

2. Selecting a Conciliator 

(a) Upon receiving the registration fee and the statement(s) referred to in clause 1(c), from the parties, ACDC will select two or more appropriately qualified conciliators and provide the parties with details of each person's qualifications and experience together with information concerning the fees charged by the person. 

(b) Within seven (7) days of receiving the details and information concerning the fees, each party shall provide ACDC with a list setting out its order of preference in relation to the proposed conciliator. If any party believes that a person whose details have been provided is unsuitable to act as the conciliator of the dispute for some reason (such as well known by a party) they should notify ACDC accordingly. 

(c) Upon receipt of the lists of preferences ACDC will determine whether the parties have identified a preferred conciliator. If so, ACDC will appoint the preferred conciliator. 

(d) If the parties have failed to identify a preferred conciliator, and the agreement made by the parties has provided for an alternative method of appointing the conciliator, ACDC will follow that method. If the parties have not specified any alternative method, or the alternative method does not result in the appointment of conciliation within a reasonable time, ACDC will, in its absolute discretion, appoint a conciliator. 

(e) Upon appointment of a conciliator ACDC will provide the conciliator with the details of the dispute provided by the parties and request the conciliator to advise ACDC if there may be any conflict of interest or any reason for perception of bias in that person acting as conciliator of the dispute. If so advised, ACDC will inform all the parties. If the parties still wish to continue with that conciliator they must provide ACDC with a statement, in writing, that they are aware of the conflict of interest or facts that may give rise to a perception of bias but wish to proceed with the appointment of that conciliator (see also clause 3). If the parties do not wish to continue with that conciliator ACDC will, in its discretion, appoint another conciliator. 

3. Neutrality of Conciliator 

(a) The conciliator is independent and impartial and has no vested interest in the outcome of the settlement of the dispute. 

(b) If the conciliator becomes aware at any stage of any circumstance that might reasonably be considered to affect adversely his or her capacity to act independently or impartially, the conciliator must inform the parties immediately. The conciliator must in such circumstances terminate the proceedings, unless the parties agree otherwise. 

(c) The conciliator will not later act for any party in, or relating to, any arbitral or court proceedings or expert determination in respect of the dispute. 

4. Conciliation Appointment Agreement / Fees / Conduct of Conciliation 

(a) Within fourteen (14) days of appointment of the conciliator the parties and the conciliator shall sign a conciliation appointment agreement in the form of the agreement contained in Schedule 1 to these guidelines or as amended in writing and signed by the parties and the conciliator. The Conciliation Appointment Agreement shall be incorporated into, and form part of these guidelines. 

(b) following execution of the Conciliation Appointment Agreement by the parties and the conciliator, ACDC shall provide the parties with an estimate of the fees that will be incurred by the conciliation and ACDC in the conciliation. Unless otherwise agreed between the parties, the conciliator and ACDC, the parties shall provide ACDC with a security deposit in the amount of the estimate within fourteen (14) days of receiving such estimate and in any case before the commencement of the conciliation. The security deposit may be utilised in accordance with clause 11 of these guidelines. 

(c) the parties shall confer with each other and the conciliator, if necessary at a preconciliation meeting, to determine what further steps (including production of further documentation to the conciliator) need to be taken. 

5. Date, Time and Place of Conciliation 

(a) The conciliation shall take place as soon as practicable after ACDC receives the security deposit and any further documentation agreed to be provided has been forwarded to the conciliator. The conciliation shall be fixed for a date, time and place agreeable to the parties and the conciliator. 

(b) In the event that the parties cannot agree on the place for holding the conciliation, the conciliator shall nominate the place. The parties agree to be bound by the conciliator's decision and will do all things necessary to enter into any necessary agreement to secure use of that venue. 

6. Authority of Conciliator 

(a) Each party to the dispute shall co-operate with, and abide by any reasonable directions given by the conciliator and ACDC with the aim of efficient resolution of the dispute. 

(b) The conciliator does not have the authority to impose a settlement on the parties, but will attempt to help them to reach a satisfactory resolution of the dispute. The conciliator is authorised to conduct joint and separate meetings with the parties as and when the conciliator considers appropriate. 

(c) If necessary, the conciliator may seek the consent of the parties to enable the conciliator to obtain expert advice concerning specialist technical aspects of the dispute. If the parties agree to the appointment of such an expert and agree to be responsible for the expenses of obtaining such advice ACDC will, in consultation with the parties and the conciliator, make the arrangements for appointing the expert. 

(d) If the parties select a dispute resolution process that provides for the dispute to be referred to expert determination or arbitration in the event that the conciliation is unsuccessful, the parties and the conciliator agree that the conciliator cannot act as the expert or arbitrator. 

7. Representations and Attendance 

(a) If a party is an individual, that individual must attend the conciliation. If the party is a company, a representative authorised by the company must attend the conciliation. That person must have authority to settle the matter. 

(b) Each party is entitled to bring its legal representative and any other person with information or knowledge relevant to the resolution of the dispute. Unless the parties and ACDC otherwise agree, at least seven (7) days prior to the conciliation, each party shall inform ACDC, the conciliator and the other parties who will be attending the conciliation on its behalf. 

8. Separate Sessions 

(a) Each party (with or without their advisers) may meet separately with the conciliator. 

(b) Any information revealed in those separate sessions will not be revealed to the other parties by the conciliator, unless otherwise agreed by the party in the separate session. 

9. Confidentiality 

(a) The parties agree that as far as possible, the conciliation is confidential and that all persons attending the conciliation will sign a confidentiality agreement. This agreement extends to any settlement proposal, statement made in, or information prepared for the conciliation. However, the requirement of confidentiality will not prevent a party from making necessary disclosures of information to its legal advisers, insurers or other necessary parties such as a party's board of directors or its employers or, to other members of a group making up a party to the conciliation. 

All parties must understand at the outset, that exceptions to confidentiality exist and if necessary the parties should seek their own advice on these exceptions. 

(b) Subject to clause 11, the following will be privileged and the parties agree not to call upon or seek to subpoena the conciliator [or any officer, employee, or agent of ACDC to give evidence or to produce documents or to rely on or introduce as evidence in any arbitral or judicial proceedings: 

(i) views expressed or suggestions made by the conciliator or either party with respect to a possible settlement of the dispute; 

(ii) admissions made by either party; 

(iii) proposals for settlement of the dispute made by the conciliator or either party; 

(iv) the fact that either party has indicated a willingness to accept a proposal for settlement made by the conciliator; 

(v) documents presented at the conciliation, such as position papers, unless those documents are otherwise discoverable, or notes made within the conciliation by the conciliator or by any party; 

(vi) any matter arising in connection with the conciliation. 

(c) The parties agree not to seek to join the conciliator or any officer, employee or agent of ACDC to any legal proceedings brought by third parties, whether or not the proceedings relate to this dispute. 

(d) Every aspect of every communication within the conciliation shall be without prejudice. However, if the dispute is settled then any settlement agreement executed by the parties may be relied upon by the parties as evidence of the settlement of the dispute. 

(e) No statements or comments, whether written or oral, made or used by the parties, their representatives, by any person at the conciliation or by any officer, employee or agent or ACDC in preparation for or in the course of the conciliation shall be relied upon to found or maintain any action for defamation, libel, slander or any related complaint against any one of those persons listed above, and the parties agree that this document may be produced and relied upon as a complete defence to any such action. 

(f) No transcript of records is kept of the conciliation or a pre- conciliation meeting. 

10. Termination of the Conciliation 

The conciliation may be terminated: 

(a) by a party giving written or oral notice to each party to the conciliation and the conciliator; 

(b) upon execution of a written Settlement Agreement in respect of the dispute; 

(c) by the conciliator giving written or oral notification to the parties if, after consultation with the parties, the conciliator forms the view that he or she will be unable for whatever reason to assist the parties to achieve resolution of the dispute. If the conciliation is terminated in accordance with this clause, and the parties so request, ACDC shall appoint a further conciliator to complete the conciliation. 

11. Enforcement of the Settlement Agreement 

In the event that one or more of the disputed issues is or are settled, any party to the conciliation may enforce the terms of the Settlement Agreement reached at the conciliation by judicial proceedings. 

12. Liability 

Except in the case of fraud: 

(a) the parties release ACDC, its officers, employees and agents and the conciliator from any liability of any kind whatsoever arising out of or in connection with the conciliator's appointment and or the conciliation. 

(b) the parties jointly and severally indemnify, and will keep indemnified, ACDC its officers, employees, servants and agents and the conciliator for and against any claim for negligence or breach of any trade practices or fair trading legislation which may arise in connection with, or resulting from, the conciliator's appointment or any act or omission arising out of or in connection with the conciliation. The indemnity is expressly given for the benefit of the parties indicated and may be enforced by them individually if necessary. 

This document may be produced and relied upon as a complete defence to any such claim. 

13. Fees 

(a) The parties agree they are equally responsible for the costs of the conciliation, including room hire, ACDC's non-refundable registration fee of $550. (incl. GST) (covering the first 3 hours of administration), any further administration fees due to ACDC at the rate of $165.00 (incl. GST) per hour (after the first 3 hours covered by the registration fee), and the conciliator's fee (of which 10% is payable to ACDC) and any other disbursements. 

(b) The parties shall forward to ACDC their half share or other such proportion of the security payment as required by these guidelines. 

(c) The conciliator and ACDC may submit progressive invoices to the parties which can be drawn down against the security deposit. 

(d) In the event that the security deposit is insufficient to cover the anticipated fees and disbursements of the conciliator or ACDC the parties agree to submit such further security deposit as may be reasonably requested by ACDC or the conciliator. 

(e) If the further security deposit is not received by ACDC within seven (7) days of ACDC's or the conciliator's request, (or such shorter period as ACDC or the conciliator may reasonably require), the conciliator and ACDC may suspend provision of their services in the conciliation until such time as the further security deposit is received. 

(f) In the event that the conciliation is suspended in accordance with the above clause the parties agree that neither ACDC, its officers, employees, servants or agents nor the conciliator shall have any liability whatsoever to the parties and the parties will indemnify ACDC, its officers, employees, servants or agents and the conciliator from and against any such claim by any person. This document may be produced and relied upon as a complete defence to any such claim.